Course Certified By:

Introduction

In these highly interactive workshops (1 and 2), the focus will be on the project manager and the project environment to understand the causes of disputes and how to manage these disputes through the use of negotiation and mediation.
We will consider the building blocks that create disputes and those that assist in or detract from their resolution.
You will be invited to engage in reflection, conversation, and exercises as disputes are studied and models for addressing them are considered.
Significant time will be given to skill building for effective speaking and effective listening and understanding conflict modes.
You will also build negotiation and mediation skills, and then move beyond skills to a strategic awareness of the choices negotiators and mediators make in facilitating dispute resolution.
You will examine in detail the elements of interest-based negotiation and mediation, while maintaining relationships.
The inter-university Program on Negotiation at Harvard Law School model will be the primary focus.
This interest-based approach believes that every negotiation involves the creation and claiming of value and that every negotiation ought to focus on interests, not positions

Objectives

By the end of this course practitioners shall learn to:
• Understand the life cycle of a dispute
• Explore the role of culture and emotions in the development and resolution of disputes
• Communicate successfully, listen and speak effectively
• Prepare effectively for negotiation
• Enhance your own negotiating position while building a strong business relationship
• Structure a mediation process
• Uncover your interests and those of the other side develop interest-based, collaborative solutions while building trust
• Use the core skills of a mediator to help parties reach agreement
• Respond when the parties are not willing to move to agreement and when there is power imbalances.

Who Should Attend?

This course will be of benefit to
• Project Managers,
• Contract Managers,
• Civil Engineers,
• Construction Managers,
• Contractors,
• Subcontractors,
• Site Engineers,
• Project Control Engineers,
• Senior Management,
• Architects,
• Lawyers,
• Legal Advisors,
• Loss Adjusters,
• Registered Arbitrators and Insurance Consultants,
and
• Design Consultants.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm